Figs most frequently asked questions?
We've tried to answer the commonly asked ones below. If you still have any questions, please Call us.
How do I place an order?
Orders must be placed before 2 pm for delivery the next business day delivery.
You can call us on 03 9419 0517, or email... it's as easy as that.
What days does Fig deliver?
Fig delivers Monday to Friday.
Orders must be placed before 2pm to ensure delivery the next business day.
Orders for Mondays must be with us by 2pm the previous Friday.
We're closed on weekends and on public holidays.
Is there a minimum order?
All orders must reach $50 before an order can be processed and delivered.
Orders further than 10km from the CBD need to be over $75, and those further afield may attract a delivery fee and may be subject to advanced cut-off times and allocated delivery days.
What time will my order arrive?
Deliveries are made before noon, Monday to Friday. We ask for both a desired delivery 'window' and a safe, refrigerated delivery point if your staff won't be there.
Does Fig provide product samples?
Yes. We would love to show you what we do.
Give us a call on 03 9419 0517 and let us know what you're after.
Is nutritional information available for Fig products?
Yes. Please contact us directly if you can't find the information you need.
We are all aware of the increased instances of food allergies today, and Fig Food Co. ensures to provide accurate information. You will see the relevant allergen information on the menu, and on every food label.
We take pride in the fact that we bake, roast, mix and create all our products, in our own kitchen, from scratch. Every precaution is taken to ensure there is no cross-contamination from products that contain gluten, nuts, and other allergens. However, as all our products are baked, roasted, mixed and created in the same kitchen, it is possible that trace amounts can still be present in some products.
We recommend that those with severe allergies purchase from purpose-designed producers. If you are uncertain what to advise your customers, please contact us on 9419 0517, and we will do our best to assist further.
How long do Fig's products keep?
All our products have a recommended shelf life; however, it all depends on how you store the product after it has been delivered to you. It's best to adjust all shelf-life recommendations to suit the conditions in which they are kept in your premises to ensure the health of your customers. All our food is delivered in refrigerated vans and is best eaten fresh.